Shipping policy

Last updated: 17 September 2026

This Shipping Policy applies to orders placed through www.play-swap.com, operated by Smarter Sale Limited.

1. Shipping Destination

We currently ship to addresses in Australia.

Customers must provide a complete and accurate delivery address. We are not responsible for delays or failed delivery caused by an incomplete or incorrect address supplied by the customer.

Contact info@playswap.com immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after fulfilment has started.

2. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Business days exclude Saturdays, Sundays and public holidays. Orders placed during weekends, public holidays or high-volume periods may begin processing on the next business day.

Processing time is separate from delivery time.

3. Estimated Delivery

After dispatch, estimated delivery within Australia is 2–5 business days.

These timeframes are estimates rather than guaranteed delivery dates. Delivery may take longer because of carrier delays, remote locations, severe weather, public holidays, customs or security checks, service interruptions or other circumstances outside our reasonable control.

4. Shipping Charges

Any applicable shipping charges will be displayed during checkout before payment is completed.

The customer is responsible for reviewing the complete order total, including shipping charges, before confirming the purchase.

5. Tracking

When tracking is available, a shipping confirmation containing the tracking number or tracking link will be sent to the email address supplied with the order.

Customers are responsible for monitoring tracking updates and ensuring that someone can receive the delivery where necessary.

Please allow a reasonable period after dispatch for the carrier’s tracking system to update.

6. Delivery Confirmation

An order may be treated as delivered when the carrier records delivery at the address provided during checkout.

If tracking shows delivery but the parcel cannot be located, the customer should:

  1. Check the delivery location and surrounding area.
  2. Ask other household members, reception staff or neighbours.
  3. Contact the carrier.
  4. Contact info@playswap.com if further assistance is required.

We may ask the customer to provide information reasonably necessary for a carrier investigation.

7. Delayed or Lost Shipments

If an order has not arrived within the estimated timeframe, contact us at info@playswap.com with the order number.

We will review the tracking information and, where appropriate, contact the carrier. A shipment is not automatically considered lost solely because the estimated delivery date has passed.

If the carrier confirms that a parcel is lost, we will provide an appropriate remedy in accordance with applicable law and the circumstances of the order.

8. Damaged Parcels

If a parcel arrives visibly damaged, photograph the outer packaging, shipping label and product before discarding any packaging.

Report the problem to info@playswap.com as soon as possible and include:

  • the order number;
  • a description of the damage;
  • photographs or video of the parcel and product; and
  • details of any missing components.

9. Incorrect or Incomplete Deliveries

If the wrong product was delivered or an item is missing, contact us promptly. We may request photographs of the products received, the packaging, packing information and shipping label.

After verification, we will arrange an appropriate solution, such as sending the correct product, replacing a missing item or issuing a refund.

10. Risk and Consumer Rights

Responsibility for loss or damage will be determined in accordance with applicable law.

Nothing in this policy excludes, restricts or modifies rights that cannot legally be excluded, including rights available under the Australian Consumer Law.

11. Contact

Company Name: Smarter Sale Limited
Registration: 78957318
Address: RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOKHONG KONG

Email: info@playswap.com
Website: www.play-swap.com

Need help?

Frequently asked questions

Everything you need to know about ordering, shipping and collecting with TCG SWAPPING. Can’t find what you’re looking for? Get in touch with our team.

How long does delivery take?

Orders are generally processed within 1–3 business days. After dispatch, delivery within Australia is estimated to take 2–5 business days. You’ll receive tracking information by email when available.

What if my order arrives damaged or incorrect?

Contact us as soon as possible at info@playswap.com. Please include your order number and clear photos or videos of the product, packaging and shipping label. Depending on the situation, we’ll arrange an appropriate solution such as a replacement or refund. 

Can I return my order?

Yes. Eligible items can be returned within 30 days after delivery. Products must be unused, undamaged and in resalable condition, with their original packaging, accessories, manuals and labels.

Can I cancel or change my order?

Contact us as soon as possible if you need to cancel your order or correct your delivery address. We’ll try to make the change before fulfilment begins, but once an order has been processed or shipped, changes may no longer be possible.

How do I start a return?

Simply email us at info@playswap.com with your name, order number, the product you’d like to return and the reason for your return. If there’s an issue with the product, please include clear photos or videos. 

How long does a refund take?

Once an eligible return has been received and inspected, we aim to submit an approved refund within 3 business days. After that, it commonly takes around 5–10 business days for the refund to appear, depending on your bank or payment provider. 

Still have a question? Contact us at info@play-swap.com